Our Booking Policy
To avoid any misunderstanding, please take a moment to note our policies
Shortly before your arrival you will be emailed instructions on how to self-check in
Check In: 4 PM
Check Out: 10 AM
Must be at least 25 years old to reserve and agree to our standard booking policy at time of check-in.
Deposit in the amount of the total stay will be processed 7 days prior to arrival for standard season and 30 days prior to arrival for peak season.
Full payment of any activities (ski lift tickets, golf, massages, etc.) is due at the time of booking.
Cancellation, change or no-show
**Note: Travel insurance is highly recommended to cover any unforeseen events.
Standard season (May 1,2021 - December 18,2021; January 2,2022- February 17,2022; February 27 - April 30, 2022)
To receive a refund on an existing reservation the guest must cancel 7 days or more prior to arrival. For qualifying reservations guest will receive the amount paid minus a 10% administrative fee. If reservation is canceled within 7 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
Peak Season (December 19, 2021 - January 2, 2022; February 18, 2022- February 26, 2022)
To receive a refund on an existing reservation the guest must cancel 30 days or more prior to arrival. For qualifying reservations guest will receive the amount paid minus a 10% administrative fee. If reservation is canceled within 30 days of arrival the reservation will be non-refundable. If guest decides to leave early after check-in, the unused nights will be non-refundable.
If due to a ski resort closure (winter only), province/state travel ban or border closure affecting your reserved travel dates we will provide a 1-year monetary credit (from the time of your original departure date) good for a future stay in any of our properties. Guest will need to call Revelstoke Vacation directly at 1-250-814-2484 to redeem credit and schedule a new reservation. New reservations will be subject to availability, nightly rate and minimum length of stay requirements. Please note no credit extensions or refunds of unused credit will be issued.
Each unit is privately owned and subject to availability. Should the reserved unit no longer be available for rental, Revelstoke Vacations reserves the right to relocate the guests to another unit of equivalent or superior quality. Specific bedding requests and views etc. are on a request basis and are not guaranteed. We will do our best to accommodate all guest requests.
*Please note, that each Revelstoke Vacations unit is self-contained. Basic toiletries (soap, shampoo, toilet paper, dishwasher & laundry detergent) for the entirety of the guest's stay, will be supplied.